Politique de remboursement

ArchWallk - We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as you received it, unworn or unused, with the labels and in its original packaging. You will also need the receipt or proof of purchase.

To make a return, you can contact us at the following address: support.archwalk@gmail.com Please note that returns must be sent to the following address: 169 Argile Street Casselman, K0A 1M0 (CA).

If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items returned without prior return request will not be accepted.

You can always contact us with any questions about the return to 69 Argile Street Casselman, K0A 1M0 (CA).

Damage and problems

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you have received the wrong item, so that we can evaluate the problem and remedy it.

Exceptions or non-returnable items

Some types of items cannot be returned, such as perishable products (such as food, flowers or plants), custom products (such as special orders or personalized items) and personal care products (such as beauty products). We also do not accept returns of dangerous products, flammable liquids or gases. Do not hesitate to contact us with any questions or concerns regarding a specific article.

Unfortunately, we do not accept returns of promotional items or gift cards.

Exchanges

The fastest way to make sure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for a new item.

14-day reflection period in the European Union

Notwithstanding the foregoing, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition as you received it, unworn or unused, with the labels, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will inform you as soon as we have received and inspected your return, and we will let you know if the refund has been approved or not. If the refund is approved, you will be automatically refunded to your original payment method within 10 business days. Remember that it may take some time for your bank or credit card company to process and display the refund.

If more than 15 business days have passed since the approval of your return, please contact us at: 

Nous appliquons une politique de retour de 30 jours, ce qui signifie que vous disposez de 30 jours après réception de votre article pour demander un retour.

Pour être admissible à un retour, votre article doit être dans le même état que celui dans lequel vous l’avez reçu, non porté ou non utilisé, avec les étiquettes et dans son emballage d’origine. Vous aurez également besoin du reçu ou de la preuve d’achat.

Pour effectuer un retour, vous pouvez nous contacter à l’adresse suivante : support.archwallk@gmail.com. Veuillez noter que les retours devront être envoyés à l’adresse suivante : 169 Argile Street Casselman, ON K0A 1M0 - CA
Si votre retour est accepté, nous vous enverrons une étiquette d’expédition de retour, ainsi que des instructions sur la manière et le lieu d’envoi de votre colis. Les articles renvoyés sans demande préalable de retour ne seront pas acceptés.

Vous pouvez toujours nous contacter pour toute question relative au retour à l’adresse support.archwallk@gmail.com.